What services do you provide?
StarGuard ELITE (SGE) provides our clients with an internationally recognized lifeguard training program and many more services to support their operations. To learn more, click here »
How much do your services cost?
Due to the varied nature of our scope of services and the wide range of facility sizes that we serve, it is difficult to indicate specific costs here. SGE strives to be more than just a certification as our client family receives unparalleled support and resources. Being cost effective is a core element of our company and SGE consistently beats our other agencies for price and value. As experienced aquatic facility operators, we understand the importance of being cost-competitive while providing elite service. It is part of what has driven our extraordinary growth. You have a choice and we're convinced that if you compare our services and pricing with our competitors, you'll feel compelled to make a switch.
What kind of facilities are you capable of serving?
Our program is designed for any type of aquatic facility anywhere. Our current client base includes:
StarGuard ELITE provides service to over 300 clients worldwide. Our client family is evenly split between public and private organizations that represent the most diverse client base of any training agency in the world. SGE has clients in 18 countries throughout North America, Asia, and Europe.
Is the StarGuard ELITE program accredited?
The CPR, AED and First Aid content is provided by American Health and Safety Institute (ASHI) and is based upon the 2015 International Consensus on Cardiopulmonary Resuscitation and Emergency Cardiovascular Care Science With Treatment Recommendations, the 2015 American Heart Association Guidelines for Cardiopulmonary Resuscitation and Emergency Cardiovascular Care, and the 2015 American Heart Association and American Red Cross International Consensus on First Aid Science With Treatment Recommendations. Notably, ASHI contributed a staff member to serve on the Advisory Board for these recommendations.
SGE partners with ASHI and Starfish Aquatics Institute for the development of all of our program standards and emergency care protocols. Below are more details about each.
Is your program compliant with the Model Aquatic Health Code (MAHC)?
Yes, the StarGuard Lifeguard program is the FIRST and currently ONLY lifeguard training program to achieve the CMAHC certification. Learn More here: Insert link to the CMAHC certfication.
StarGuard ELITE clients are always on the cutting edge of industry developments. Our program meets or exceeds the standards established in the MAHC. All clients receive a Client Handbook and Training Center Administrative Manual (TCAM) that serve to assist clients in achieving their objectives, which includes MAHC compliance.
What is a Medical Director?
We strongly believe that lifeguards are a vital component of Emergency Medical Systems (EMS). The American College of Emergency Physicians considers EMS to be a practice of medicine that requires physician oversight.
A Medical Director is a physician who is board certified in a specialty relevant to the field that they supervise. They participate in curriculum development, training, research, and keep the organization up to date on the most up to date evidence based, best medical practices.
StarGuard ELITE’s Medical Director and Assistant Medical Director are both Board Certified Emergency Physicians with extensive experience in EMS management and drowning prevention, rescue, and treatment.
Do you offer audits?
Yes! Audits are a critical component of excellent facility management and operations. StarGuard ELITE recommends an audit program that includes both internal and external audits. Our audit program is innovative and offers resources that can be found from no other provider.
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What is the "Lifeguard Portal?"
The StarGuard ELITE Lifeguard Portal is a proprietary web-based system for SGE clients to manage lifeguard certifications, audits, rescues, incidents, register for online learning, access digital books, manage inservice training, and more! The Lifeguard Portal works across any desktop, laptop, or mobile device. It has a customizable user-permission system that allows complete control for each client and creates efficiencies for any operation.
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We're nervous about switching service providers. Is there any liability from making a switch?
We are extremely sensitive to the fact that, as operators, we are all constantly analyzing, evaluating, and challenging our procedures to provide the safest operations to our guests, despite the threat of liability. The StarGuard ELITE program is an internationally recognized program that meets or exceeds the same established industry standards contained within the programs of other aquatic risk management providers. Our program employs industry-leading standards aimed at risk prevention. Switching service providers, to an internationally recognized program that has all of the elements recognized as necessary to be considered comprehensive in nature, will have no impact when introduced into a situation where curriculum components are comparable. Fear of change can only hold back progress.
Do you provide any other educational opportunities or certifications?
SGE encourages professional development beyond the only StarGuard Lifeguard or Instructor training. We offer a wide range of training courses, certification, and additional learning opportunities.
For more information about other certifications available, please click here »
For more information about SGE’s Conference of Aquatic Management Professionals (CAMP), please click here »
How do I get a copy of my certification?
StarGuard ELITE does not issue certification documents directly to candidates on behalf of the Training Center Director or authorized Instructor. Certified individuals must request this from the Training Center Director or the authorized Instructor who conducted the individual’s knowledge and skill competency. Only the Training Center or Instructor can issue copies of the certification.
What is the Conference of Aquatic Management Professions (CAMP)?
CAMP is the aquatic industry's leading training conference focused solely on the development of industry professionals of any level. The conference goes beyond Lifeguard or Instructor course format. The conference is hosted in two tracks:
Clients who attend CAMP return year after year to engage with other facilities, and often bring additional staff with them who work at various levels in their facilities from Lifeguard Supervisor to General Manager.
Contact us to learn more about how many of our packages include CAMP in the annual flat-fee agreement in order to avoid the hassle of trying to fit in the conference fees into the budget at years end.
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My Facility is small, and normally my guards that apply are already certified through another agency. Why should I become a training center versus hire a third-party certification company?
As a training center, facilities can:
Being able to train internally offers a significant recruiting advantage over other facilities in that students are no longer required to take additional time or make the investment prior to employment to obtain a certification. Additionally there are numerous possibilities for staffing flexibility and cross-training other staff as lifeguards if needed.
Overall comprehensive aquatic safety is improved as the training center will be updated with the latest protocols and industry advancements based on the latest emergency care & drowning science.